Privacy and Security Policy

All services provided in our store belong to BOVASOFT, registered at the address Adalet Mah. Manas Boulevard No: 39 Folkart Towers B BLOCK, Floor:32, Office:3201 Bayraklı, Izmir/Turkey, and are operated by our company.

Our company may collect personal data for various purposes. Below, it is specified how and in what manner the collected personal data is obtained, and how it is protected.

Through membership or by filling out various forms and surveys on our store, members provide certain personal information about themselves (such as full name, company details, phone number, address, or email address), which is naturally collected by our store.

From time to time, our company may send campaign details, information about new products, and promotional offers to customers and members. Members can choose whether or not to receive such information during registration, later update this preference in the account information section after logging in, or notify us via the link provided in the notification message.

During the approval process carried out through our store or by email, personal information submitted electronically by our members will not be disclosed to third parties, except for the purposes and scope specified in the "User Agreement" made with our members.

In order to identify system-related issues and to quickly resolve any problems or disputes related to the services provided, our company records and uses members’ IP addresses. IP addresses may also be used to broadly identify users and to gather comprehensive demographic information.

In addition to the purposes and scope specified in the Membership Agreement, our company may use the requested information directly for marketing purposes, either by itself or in cooperation with its partners. Personal information may also be used when necessary to contact the user. Information requested by our company, provided by the user, or related to transactions carried out through our store may be used by our company and its partners—without disclosing members’ identities—for various statistical evaluations, database creation, and market research beyond the purposes and scope specified in the "Membership Agreement".

Our company strictly undertakes to keep confidential information private and confidential, to consider it a duty of confidentiality, and to take all necessary measures and show due diligence to prevent the unauthorized use or disclosure of such confidential information, in order to ensure and maintain confidentiality.

Credit Card Security

Our company prioritizes the security of credit card holders who shop on our websites. Your credit card information is never stored in our system.

When you enter the transaction process, there are two indicators that show you are on a secure site. One is the key or lock symbol located at the bottom line of your browser. This indicates that you are on a secure internet page and all your information is encrypted and protected. This information is used only in connection with the sales process and in accordance with the instructions you provide. During the shopping process, the information related to the credit card used is encrypted with the 128-bit SSL (Secure Sockets Layer) protocol and transmitted to the relevant bank for verification. If the card’s availability is confirmed, the transaction continues. Since no information regarding the card can be viewed or recorded by us, it is prevented from being accessed by third parties under any circumstances.

For online orders made with a credit card, the accuracy of payment/invoice/delivery address details is verified by our company against Credit Card Fraud. Therefore, in order for first-time orders placed through our websites to reach the procurement and delivery stage, the accuracy of financial and address/phone information must be confirmed. If necessary, the credit card holder customer or the relevant bank is contacted to verify this information.

Only you can access and change the information you provide during membership registration. As long as you keep your login credentials secure, it is not possible for others to access or change information about you. For this purpose, membership transactions are carried out within a 128-bit SSL security zone. This system is an internationally unbreakable encryption standard.

Websites with customer service hotlines and clearly stated contact addresses and phone numbers are preferred today. This way, you can obtain detailed information on any subject and be more confident about the reliability of the company providing the online shopping service.

Note: We recommend ensuring that the full address and phone number of the company are listed on online shopping websites. Before shopping, take note of all contact details of the store from which you are purchasing. If you are uncertain, verify by calling the store before shopping. On all of our company’s online shopping sites, full company information and address are specified.

Mail Order Credit Card Information Security

Identity and credit card information that you send to us via the credit card mail-order method will be stored by our company in accordance with the principle of confidentiality. This information will be kept for 60 days against potential disputes or objections raised by banks regarding credit card charges and will then be destroyed. Since the approved mail-order form you send us only authorizes the amount corresponding to your ordered products, no additional amount can be charged to your card. In such cases, you may naturally object to the bank and prevent payment, which eliminates any risk.

Third-Party Websites and Applications

Our store may provide links to other sites within the website. Our company has no responsibility for the privacy practices or content of the sites accessed via these links. Advertisements published on our site are distributed to our users through our advertising partners. The Privacy Policy Principles in this agreement apply only to our store and do not cover third-party websites.

Exceptional Circumstances

In limited circumstances listed below, our company may disclose user information to third parties outside the provisions of this Privacy Policy:

To comply with obligations imposed by laws, decrees, regulations, etc. issued by authorized legal authorities;
To fulfill and enforce the requirements of the "Membership Agreement" and other agreements concluded with our users;
When information about users is requested as part of a properly conducted investigation or inquiry by competent administrative and judicial authorities;
When it is necessary to provide information to protect the rights or safety of users.

Email Security

Never write your credit card number or passwords in any email you send to our Customer Services regarding your orders. Information contained in emails can be seen by third parties. Our company cannot guarantee the security of information transmitted via your emails under any circumstances.

Browser Cookies

Our company may obtain information about users who visit our store and how they use the website through the use of a technical communication file (cookie). These technical communication files are small text files sent by a website to the user’s browser to be stored in the main memory. The technical communication file makes Internet use easier by storing information and preferences about the site.

The technical communication file helps to obtain statistical data on how many people visited the site, for what purpose, how many times, and how long they stayed. It also helps to dynamically generate ads and content tailored to users on specially designed user pages. The technical communication file is not designed to retrieve data or any other personal information from your main memory or email. Most browsers are initially designed to accept technical communication files, but users can change their settings to prevent cookies from being sent or to receive a warning when cookies are sent.

Our company may change the provisions of this Privacy Policy at any time by publishing them on the site, sending an email to users, or posting them on the website. Once published, the Privacy Policy provisions will become effective.

For all questions and suggestions regarding our privacy policy, you can send an email to [email protected]